Community Management
& Customer Service Solutions
Our approach
We engage with your customers and work directly with your customer service and marketing departments to support your initiatives and protect your brand. Real people monitor and handle your mentions.
Our Strategy Includes:
Social Media Engagement
Inbound Engagement
Review Management
Audience Growth
Customer Service Solutions
Customer Experience Strategies
Trend Tracking
CRM Integration
Reporting and Insights
This year we have...
Engaged with over
500k Mentions
Resolved over 20k social media
customer service cases
Answered over
150k Reviews
Engagement & Brand Love
A strong and consistent engagement strategy will make your community feel heard by the brand they know and love, while gathering the data and insights you need to enhance your messaging and social activations online.
We create brand loyalty, identify early trends, and give you the peace of mind that your customers are being cared for.
Benefits of Engagement & Customer Service
Strengthen Brand Loyalty
We find the opportunities to engage and excite your customers, creating connections & strengthening brand loyalty.
Protect Brand Reputation
Real-time observation allows us to consistently track mentions of your brand, allowing for quick reaction to potential risks to your brand.
Customer Retention
A complaint on social media is a chance to win a customer back. Quick, empathetic responses turn frustrations into loyalty and long-term relationships.
Minimize Vulnerability
Identifying and resolving issues early prevents them from escalating publicly, reducing the spread of negative sentiment and safeguarding your brand reputation.
See other services
Four areas of expertise, all working together to grow your brand.
We speak
social
TwinBear is trusted by the world’s biggest brands to inform strategy, solve problems, and provide a little peace of mind. Backed by nearly two decades of experience, we help clients build connections, make data-driven decisions, and protect their brand.
